MATTERMOST CHAT INSTALL

RC uses MongoDB as it's backend and MM, on the other hand, can work with multiple backends such as Postgres, MySQL, SQLite, MSSQL, and Maria to name the few. So getting them up and running via Docker doesn't take that long at all.Д®ach of them is easy to set up and requires only two docker containers, the database one and the platform itself. Well, it wins for me just because of one single thing, but then again it doesn't matter if you win by a foot or a mile right? General overviewДЄs I mentioned before the main reason I am looking into these two platforms is because they can be self-hosted.

Permissions - mainly the options that both platforms offer in terms of working with user permissions (class/roles)ДЄnother TL DR - rocket.chat wins in the end :).

Desktop, mobile, and web apps/access - how each platform works with their dedicated desktop and mobile app as well as browser support.

Chat, audio/video conference, file share, and screen share features - focusing in general what apps can offer in terms of usability, and performance when using these features.

General overview - comparing the platform overall features, ease of use, self-host deployment, resource requirements, etc.

I will focus on several elements that matter to me in my everyday routine. The idea behind this article is to see what both platforms offer, lack, and have in common.

MatterMost with default and custom dark theme MM? Well the thing is there are several RC-like platforms out there but MM is one of the most popular and both of these can be self-hosted (SLACK and Teams can't). Rocket.Chat v3.7 with custom theme and channel avatars It is a #SLACK, Microsoft Teams alternative as well as Mattermost (that I will be talking about here). TL DR - RC is an open-source collaboration platform aimed to be used as a chat, audio/video, file share, and much more.

In case you are unfamiliar with it, look at some of my other articles before getting back to this one.

Activate extension in main Live Helper Chat settings file lhc_web/settings/ is no secret that I love rocket.chat platform (considering they have changed their brand look I will use the same here as well, so the name is in small caps).

Move mattermost directory in extension/ directory.

MATTERMOST CHAT INSTALL

Install instructions for Live Helper Chat Create one channel in this group where live chat request will appear.It should be a user with admin permissions. Create a user under which Live Helper Chat will be sending messages, creating channels and webhooks.I would suggest creating a new team dedicated just for your customers.All chats are still aviable in Live Helper Chat Backoffice for the manager (optional) The Channel will be deleted after a given amount of time after the chat has been completed.All messages from the customer will appear in this new channel and all messages from the operator will apear to the customer on your website, even files can be made aviable for the customer or for the operator.Live Helper Chat will now create a new channel for this chat and invites the operator.One operator will click the button to accept the request (the message now disappears).Live Helper Chat will send a message into a specified channel with a button to accept this chat request.customer requests a chat from your website.Mattermost is a Slack, Rocket.Chat alternative. This extension allow making conversations directly on Mattermost platform without touching Live Helper Chat back office completely.

Mattermost chat